There are no silly questions.

Just frequently asked ones, so we made a list.

Commonly Asked Questions

Dietary Restriction and Allergies

We are not a nut-free or certified gluten-free bakery, but we take the utmost care in cleaning our equipment and keeping ingredients separate from one another. That said, if you have a severe allergy, we recommend avoiding our product.

How do I place an order?

You can place an order here for Local Pre-Order Pick Up & Delivery or here for Nationwide Shipping.

What is the return (cancelation) policy?

Click here to view our refund policy.

Do you deliver in NYC?

Yes! You can place Pre-Orders on our website for local NYC delivery.  

  • Brooklyn local delivery $5.00 within a 2-mile radius of our bakeshops 7 days a week. 

  • Manhattan, parts of Queens, & most of Brooklyn delivery $16.00 from Monday through Friday. 

  • For any address outside this radius email for a delivery quote.

How can I get a last-minute cake for today?

Visit one of our locations! For last-minute treats & 6" cakes (Brooklyn Blackout, Celebration & Pistachio Cardamom) visit our bakeshops, first come, first served! We are unable to hold treats or take payment over the phone. We recommend visiting 1-2 days before you need a cake to see what is available. 

What are your best-sellers?

Our Salted Chocolate Chip Cookie (v), our Salted Peanut Butter Cookie (gf), and our Brooklyn Blackout Cake, to name a few!

How do I store my items and what is the shelf life?

  • Cookies stay fresh at room temperature for up to 5 days if wrapped or stored in an airtight container or can be stored in the freezer for 1 month.

  • Cakes can be stored in the refrigerator for up to 5 days and up to 30 days in the freezer. Be sure to bring cakes to room temperature before serving (remove cakes from the fridge at least 1-2 hours before serving).

  • Quickbreads stay fresh at room temperature for up to 3 days if wrapped or can be stored in the freezer for 2 weeks.

Other FAQs

Do you have a press contact?

Yes! Press inquiries can be sent to

What type of non-profit partners do you work with?

We partner with non- profit organizations to provide on-the-job training and economic opportunities for marginalized individuals, such as those who were previously incarcerated and political refugees. These organizations include Hot Bread Kitchen, The Center for Employment Opportunities & DriveChange.

How can I apply for a job at Ovenly?

We are always looking for good people. Check out our job postings for more information about open positions.

Where can I buy the Ovenly cookbook?

Click here to order the Ovenly Cookbook online. Our Cookbook is also for sale at all of our bakeshops.

Do you create your own recipes?

Yes! Everything we make is a twist on tradition--with just the right amount of savory and sweet.