Just frequently asked ones, so we made a list.
Commonly Asked Questions
Dietary Restriction and Allergies
We are not a nut-free or certified gluten-free bakery, but we take the utmost care in cleaning our equipment and keeping ingredients separate from one another. That said, if you have a severe allergy, we recommend avoiding our product.
How do I place an order?
You can place an order here for Local Pre-Order Pick Up & Delivery or here for Nationwide Shipping.
What is the return (cancelation) policy?
Click here to view our refund policy.
Do you deliver in NYC?
Yes! You can place Pre-Orders on our website for local NYC delivery.
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Brooklyn local delivery $5.00 within a 2-mile radius of our bakeshops 7 days a week.
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Manhattan, parts of Queens, & most of Brooklyn delivery $16.00 from Monday through Friday.
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For any address outside this radius email orders@oven.ly for a delivery quote.
How can I get a last-minute cake for today?
Visit one of our locations! For last-minute treats & 6" cakes (Brooklyn Blackout, Celebration & Pistachio Cardamom) visit our bakeshops, first come, first served! We are unable to hold treats or take payment over the phone. We recommend visiting 1-2 days before you need a cake to see what is available.
What are your best-sellers?
Our Salted Chocolate Chip Cookie (v), our Salted Peanut Butter Cookie (gf), and our Brooklyn Blackout Cake, to name a few!
How do I store my items and what is the shelf life?
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Cookies stay fresh at room temperature for up to 5 days if wrapped or stored in an airtight container or can be stored in the freezer for 1 month.
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Cakes can be stored in the refrigerator for up to 5 days and up to 30 days in the freezer. Be sure to bring cakes to room temperature before serving (remove cakes from the fridge at least 1-2 hours before serving).
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Quickbreads stay fresh at room temperature for up to 3 days if wrapped or can be stored in the freezer for 2 weeks.
Other FAQs
Do you have a press contact?
Yes! Press inquiries can be sent to press@oven.ly.
What type of non-profit partners do you work with?
We partner with non- profit organizations to provide on-the-job training and economic opportunities for marginalized individuals, such as those who were previously incarcerated and political refugees. These organizations include Hot Bread Kitchen, The Center for Employment Opportunities & DriveChange.
How can I apply for a job at Ovenly?
We are always looking for good people. Check out our job postings for more information about open positions.
Where can I buy the Ovenly cookbook?
Our Cookbook is for sale at all of our bakeshops.
Do you create your own recipes?
Yes! Everything we make is a twist on tradition--with just the right amount of savory and sweet.